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Complaints, compliments and suggestions
All complaints, compliments and suggestions are very important to us. They provide feedback about our services that we can learn from and help us make improvements where necessary.
HOW TO MAKE A COMPLAINT
You can make a complaint or submit a request for review by sending a letter to: Auxesia Homes, Booths Hall, Booths Park, Chelford Road, WA16 8QZ; or online by completing the form below.
You can read our complaints policy by clicking here.
You can also refer your complaint directly to the Housing Ombudsman. However, you must wait 8 weeks from the date of the final decision and resolution offered by Auxesia Homes. Customers can contact the Ombudsman by calling 0300 111 3000, or by sending a letter to: Housing Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9GE.