Tenant Satisfaction Measures - Results 2023

Auxesia Homes monitor our performance against Tenant Satisfaction Measures and report them on an annual basis. By monitoring customer satisfaction, we ensure we keep improving services to our customers.

In response, we have updated our complaints policy, with all complaints now directed to Auxesia Homes, with a dedicated complaints page added to our website. We encourage regular feedback from our residents. All complaints, compliments and suggestions are very important to us. They provide feedback about our services that we can learn from and help us make improvements where necessary.

In addition, we have put new processes in place to improve our monitoring of regular cleaning and inspection of all properties with internal communal areas.

You can download our TSM Results for December 2023, by clicking here.