Auxesia Homes is committed to engaging, consulting and involving customers to help shape and improve our services.
By encouraging customer involvement, this helps us build better business intelligence, capture and act swiftly on outcomes from customer involvement, and supports real customer influence across.
To ensure that you can be involved we are committed to the following:
- Providing opportunities for you to engage to the degree that you choose, including more formal involvement in the development of policies, in decisions about how services are delivered and improved, and in setting organisational priorities.
- Supporting the formation and activities of tenant groups. We aim to work closely with any tenant groups and to build constructive relationships.
- Providing a range of communication and involvement methods that are appropriate to the different needs of customers.
- Enabling tenants to scrutinise our performance and discuss how performance can improve.
- Responding in a timely, clear and constructive way to feedback.
Complaints, compliments and suggestions
All complaints, compliments and suggestions are very important to us. They provide feedback about our services that we can learn from and help us make improvements where necessary.
HOW TO MAKE A COMPLAINT