Auxesia Homes is committed to engaging, consulting and involving customers to help shape and improve our services.
Customer involvement will be focused on building better business intelligence, capturing and acting swiftly on outcomes from customer involvement, and will support real customer influence across the business.
To ensure that you can be involved we are committed to the following:
- Providing opportunities for you to engage to the degree that you choose, including more formal involvement in the development of policies, in decisions about how services are delivered and improved, and in setting organisational priorities.
- Supporting the formation and activities of tenant groups. We aim to work closely with any tenant groups and to build constructive relationships.
- Providing a range of communication and involvement methods that are appropriate to the different needs of customers.
- Enabling tenants to scrutinise our performance and discuss how performance can improve. Responding in a timely, clear and constructive way to feedback, issues for example
How can you get involved?
There are many different ways to be involved and to give your views, ranging from responding to surveys and requests for information, to membership of formal groups.
Complete our tenant survey